feat(moderation): Impl ticket pardon.

src/modules/moderation/cog.py

@@ -8,11 +8,11 @@ from discord import app_commands as appcmds
 from discord.ui.text_input import TextInput, TextStyle
 
 from meta import LionCog, LionBot, LionContext
-from meta.errors import SafeCancellation
+from meta.errors import SafeCancellation, UserInputError
 from meta.logger import log_wrap
 from meta.sharding import THIS_SHARD
 from core.data import CoreData
-from utils.lib import utc_now
+from utils.lib import utc_now, parse_ranges
 from utils.ui import input
 
 from wards import low_management_ward, high_management_ward, equippable_role, moderator_ward
@@ -352,6 +352,126 @@ class ModerationCog(LionCog):
             )
         await interaction.edit_original_response(embed=embed)
 
+    # Pardon user command
+    @cmds.hybrid_command(
+        name=_p('cmd:pardon', "pardon"),
+        description=_p(
+            'cmd:pardon|desc',
+            "Pardon moderation tickets to mark them as no longer in effect."
+        )
+    )
+    @appcmds.rename(
+        ticketids=_p(
+            'cmd:pardon|param:ticketids',
+            "tickets"
+        ),
+        reason=_p(
+            'cmd:pardon|param:reason',
+            "reason"
+        )
+    )
+    @appcmds.describe(
+        ticketids=_p(
+            'cmd:pardon|param:ticketids|desc',
+            "Comma separated list of ticket numbers to pardon."
+        ),
+        reason=_p(
+            'cmd:pardon|param:reason',
+            "Why these tickets are being pardoned."
+        )
+    )
+    @appcmds.default_permissions(manage_guild=True)
+    @appcmds.guild_only
+    @moderator_ward
+    async def cmd_pardon(self, ctx: LionContext,
+                         ticketids: str,
+                         reason: Optional[appcmds.Range[str, 0, 1024]] = None,
+                         ):
+        if not ctx.guild:
+            return
+        if not ctx.interaction:
+            return
+        t = self.bot.translator.t
+
+        # Prompt for pardon reason if not given
+        # Note we can't parse first since we need to do first response with the modal
+        if reason is None:
+            modal_title = t(_p(
+                'cmd:pardon|modal:reason|title',
+                "Pardon Tickets"
+            ))
+            input_field = TextInput(
+                label=t(_p(
+                    'cmd:pardon|modal:reason|field|label',
+                    "Why are you pardoning these tickets?"
+                )),
+                style=TextStyle.long,
+                min_length=0,
+                max_length=1024,
+            )
+            try:
+                interaction, reason = await input(
+                    ctx.interaction, modal_title, field=input_field, timeout=300,
+                )
+            except asyncio.TimeoutError:
+                raise SafeCancellation
+        else:
+            interaction = ctx.interaction
+
+        await interaction.response.defer(thinking=True)
+
+        # Parse provided ticketids
+        try:
+            parsed_ids = parse_ranges(ticketids)
+            errored = False
+        except ValueError:
+            errored = True
+            parsed_ids = []
+
+        if errored or not parsed_ids:
+            raise UserInputError(t(_p(
+                'cmd:pardon|error:parse_ticketids',
+                "Could not parse provided tickets as a list of ticket ids!"
+                " Please enter tickets as a comma separated list of ticket numbers,"
+                " for example `1, 2, 3`."
+            )))
+
+        # Now find these tickets
+        tickets = await Ticket.fetch_tickets(
+            bot=self.bot,
+            guildid=ctx.guild.id,
+            guild_ticketid=parsed_ids,
+        )
+        if not tickets:
+            raise UserInputError(t(_p(
+                'cmd:pardon|error:no_matching',
+                "No matching moderation tickets found to pardon!"
+            )))
+
+        # Pardon each ticket
+        for ticket in tickets:
+            await ticket.pardon(
+                modid=ctx.author.id,
+                reason=reason
+            )
+
+        # Now ack the pardon
+        count = len(tickets)
+        ticketstr = ', '.join(
+            f"[#{ticket.data.guild_ticketid}]({ticket.jump_url})" for ticket in tickets
+        )
+
+        embed = discord.Embed(
+            colour=discord.Colour.brand_green(),
+            description=t(_np(
+                'cmd:pardon|embed:success|title',
+                "Ticket {ticketstr} has been pardoned.",
+                "The following tickets have been pardoned:\n{ticketstr}",
+                count
+            )).format(ticketstr=ticketstr)
+        )
+        await interaction.edit_original_response(embed=embed)
+
     # ----- Configuration -----
     @LionCog.placeholder_group
     @cmds.hybrid_group('configure', with_app_command=False)

src/modules/moderation/data.py

@@ -105,6 +105,6 @@ class ModerationData(Registry):
         file_data = String()
         expiry = Timestamp()
         pardoned_by = Integer()
-        pardoned_at = Integer()
+        pardoned_at = Timestamp()
         pardoned_reason = String()
         created_at = Timestamp()

src/modules/moderation/ticket.py

@@ -227,10 +227,10 @@ class Ticket:
                 name=t(_p('ticket|field:pardoned|name', "Pardoned")),
                 value=t(_p(
                     'ticket|field:pardoned|value',
-                    "Pardoned by <&{moderator}> at {timestamp}.\n{reason}"
+                    "Pardoned by <@{moderator}> at {timestamp}.\n{reason}"
                 )).format(
                     moderator=data.pardoned_by,
-                    timestamp=discord.utils.format_dt(timestamp),
+                    timestamp=discord.utils.format_dt(data.pardoned_at) if data.pardoned_at else 'Unknown',
                     reason=data.pardoned_reason or ''
                 ),
                 inline=False
@@ -297,9 +297,6 @@ class Ticket:
             self.expiring.cancel_tasks(self.data.ticketid)
             await self.post()
 
-    async def _revert(self):
-        raise NotImplementedError
-
     async def _expire(self):
         """
         Actual expiry method.
@@ -321,11 +318,16 @@ class Ticket:
         await self.post()
         # TODO: Post an extra note to the modlog about the expiry.
 
-    async def revert(self):
+    async def revert(self, reason: Optional[str] = None, **kwargs):
         """
         Revert this ticket.
+
+        By default this is a no-op.
+        Ticket types should override to implement any required revert logic.
+
+        The optional `reason` paramter is intended for any auditable actions.
         """
-        raise NotImplementedError
+        return
 
     async def expire(self):
         """
@@ -336,5 +338,31 @@ class Ticket:
         """
         await self._expire()
 
-    async def pardon(self):
-        raise NotImplementedError
+    async def pardon(self, modid: int, reason: str):
+        """
+        Pardon a ticket.
+
+        Specifically, set the state of the ticket to `PARDONED`,
+        with the given moderator and reason,
+        and revert the ticket if applicable.
+
+        If the ticket is already pardoned, this is a no-op.
+        """
+        if self.data.ticket_state != TicketState.PARDONED:
+            # Cancel expiry if it was scheduled
+            self.expiring.cancel_tasks(self.data.ticketid)
+
+            # Revert the ticket if it is currently active
+            if self.data.ticket_state in (TicketState.OPEN, TicketState.EXPIRING):
+                await self.revert(reason=f"Pardoned by {modid}")
+
+            # Set pardoned state
+            await self.data.update(
+                ticket_state=TicketState.PARDONED,
+                pardoned_at=utc_now(),
+                pardoned_by=modid,
+                pardoned_reason=reason
+            )
+
+            # Update ticket log message
+            await self.post()